Complete the Customer Survey and receive a coupon for $10 off your next $50+ purchase!

If you’ve recently made a purchase at an Abercrombie & Fitch store, you may have received a receipt with an invitation to participate in this survey. Here’s a step-by-step guide on how to complete it:


  1. A valid receipt: Make sure you have a recent receipt from Abercrombie & Fitch that contains a survey invitation code.
  2. Internet connection: You’ll need a stable internet connection to access the survey website.
  3. A device with web access: This could be a computer, smartphone, or tablet.
  4. Time: Set aside approximately 5-10 minutes to complete the survey.

Steps to Take the Survey:

  1. Visit The Survey: To begin the survey process, simply go to and have your survey invitation ready.
  2. Choose Language: The default language is usually English, but there may be options to take the survey in other languages. Select your preferred language if applicable.
  3. Enter the Code: Look at your receipt for the survey invitation code. This is usually a series of numbers and possibly letters. Enter this code into the appropriate field on the website.
  4. Start the Survey: Click the “Start” or “Submit” button to begin the survey.
  5. Answer Questions: You’ll be presented with a series of questions about your recent experience at Abercrombie & Fitch. This could include questions about the quality of service, cleanliness of the store, quality of the products, etc. Answer these questions honestly.
  6. Additional Feedback: Some surveys offer a free-text box where you can type in additional comments or suggestions. Use this space if you have specific feedback that wasn’t covered by the survey questions.
  7. Submit: Once you’ve answered all the questions, click the “Submit” button to complete the survey.
  8. Reward or Coupon Code: Often, completing the survey will entitle you to a reward, such as a discount on your next purchase. If applicable, make sure to write down the reward code or print it out.
  9. Close the Survey: Once you’ve received your reward code (if applicable), you can close the survey window.



The Survey is a customer feedback initiative by Abercrombie & Fitch designed to gather insights into customer experiences at their stores. By visiting the website and entering a unique code found on your purchase receipt, you can participate in a short survey that usually takes about 5-10 minutes to complete. Questions often cover aspects like service quality, store cleanliness, and product satisfaction. Upon completion, participants may receive a reward, such as a discount coupon for a future purchase, as a token of appreciation for their time and feedback. The survey helps Abercrombie & Fitch make data-driven decisions to improve customer satisfaction and overall store performance.

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